Multiasistencia: Redefining the Relationship with Its Service Professionals Case Solution


Case ID: 113143

Abstract:
Case Solution & Analysis for Multiasistencia: Redefining the Relationship with Its Service Professionals by F. Asis Martinez-Jerez, Maria Garcia Perez, Katherine Miller
Multiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service professionals from a referral model to a guaranteed workload one.

Keywords:
Contracts, Derivatives, Incentives, Job outsourcing, Outsourcing, Relationship management, Multiasistencia Redefining the Relationship with Its Service Professionals Case Solution

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