Case Study Analysis and Solutions

Case ID: 112100

Abstract:
Case Solution & Analysis for Aman Resorts (Abridged) by Eugene Soltes, Aldo Sesia
Aman Resorts (Abridged) describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations which differ in many ways from industry standards.
Keywords:
Customer service, Employees, Focusing on customers, Global business, Incentives, International business, Management, Models, Performance appraisals, Performance management, Relationships, Service strategy, Strategy, Aman Resorts Abridged Case Solution

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