Case Study Analysis and Solutions

Case ID: 411067

Abstract:
Case Solution & Analysis for CDG: Managing in China's Economic Transformation by Roy Y. J. Chua, Shaohui Chen, Lisa B. Kwan
China Data Group (CDG) is a leading business processes outsourcing company based in Beijing, China. Roc Yang, Chairman of CDG had to confront a dilemma when he discovered that one of his senior managers gave a gift to a potential client in an effort to win a large business deal. Although this practice was pervasive in the China business context characterized by heavy reliance on personal relationships or guanxi, it went against the founding principles of CDG - professionalism and service quality. Yang had to decide where to draw the line between adherence to principles of professionalism and local norms in a country caught in the midst of rapid economic transformation.

Keywords:
Business ethics, Business processes, Emerging markets, Networking, Outsourcing, CDG Managing in China's Economic Transformation Case Solution

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