Case Study Analysis and Solutions

Case ID: 610059

Abstract:
Case Solution & Analysis for The Dabbawala System: On-Time Delivery, Every Time by Stefan Thomke, Mona Sinha
Describes the Mumbai-based Dabbawala organization, which achieves very high service performance (6 Sigma equivalent or better) with a low-cost and very simple operating system. The case explores all aspects of their system (mission, information management, material flows, human resource system, processes, etc.) and the challenges that the Dabbawala organization faces in a rapidly changing environment. An outside consultant proposes the introduction of new technologies and management systems, while the leading logistics companies (e.g., FedEx) come to Mumbai to learn about the Dabbawala system.

Keywords:
Advertising, Collaborative innovation, Customer service, Disruptive innovation, Innovation, International human resources, International operations, Logistics, Patents, Service management, Social enterprise, Strategic alignment, Technology, The Dabbawala System On-Time Delivery Every Time Case Solution

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