Case Study Analysis and Solutions

Case ID: 409106

Abstract:
Case Solution & Analysis for IBM: The Corporate Service Corps by Christopher Marquis, Rosabeth Moss Kanter
Describes the conception, development and implementation of the Corporate Services Corps (CSC), an international community service assignment for high-potential IBM employees. The year 2008 was the pilot year of the CSC program, and 100 of IBM's best global employees were deployed to work for local partners, frequently non-governmental organizations (NGOs), in locations such as Ghana, Tanzania, Romania, Philippines and Vietnam. The case provides data for students to assess the first year of operation and recommend what changes IBM should make to the program moving forward. Also considered is how the CSC fits into IBM's broader corporate citizenship portfolio and IBM's globalization strategy.

Keywords:
Developing countries, Economic development, Globalization, Innovation, Leadership, Organizational structure, Partnerships, Social responsibility, IBM The Corporate Service Corps Case Solution

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