Case Study Analysis and Solutions

Simulation ID: 7070

Abstract:
Simulation Solution for Operations Management Simulation: Quality Analytics by Barbara B. Flynn
In this single-player simulation, students learn how to manage quality in service, health care, and manufacturing settings through the use of analytics related to statistical process control, process capability, and the cost of quality. Students play four different challenges that ask them to calculate control limits, use control limits in real time to maintain control of a process, analyze control charts post hoc to determine whether a process is capable, and make managerial investments in preventive measures that contribute to the cost of quality in order to minimize the total cost of quality. In order to play the simulation, students are expected to have basic knowledge about the purpose of control charts, calculation of control limits for X-bar and R charts, interpretation of control charts, and process capability.

Keywords:
Operations management, Quality management, Statistical process control, Operations Management Simulation Quality Analytics Solution

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