Case Study Analysis and Solutions

Case ID: 412046

Abstract:
Case Solution & Analysis for Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective by Joshua D. Margolis, Anthony J. Mayo
Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Paolo believes that he has been sensitive to Denise in providing feedback, he does not feel that Denise is reciprocating. Her feedback seems to be very negative and feels like a personal attack. He chose to be less negative and use feedback as a way to encourage Denise. He feels that she is not doing the same. Denise and Paolo have set a time to meet to discuss their latest class participation, and Paolo has decided to use this time to address his issues with Denise. This case should be used with its partner case: Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Denise Frazer's Perspective.

Keywords:
Coaching, Conflict, Difficult conversations, Interpersonal communications, Interpersonal relations, Leadership, Management skills, Organizational behavior, Denise Frazer and Paolo Canto A Case Vignette on Feedback Paolo Canto's Perspective Case Solution

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