Case ID: 412041
Abstract:
Case
Solution & Analysis for Michael Lester at Lachlan Consulting by Anthony J. Mayo, Joshua D. Margolis
Michael Lester, a consultant with Lachlan, was frustrated by his client's unwillingness to provide key data for an important presentation. Lester must decide how best to confront Nadine Robert, his client, knowing that his personal success and the reputation of his consulting firm hinge on his ability to build and sustain a strong relationship. How firm should he be with the client? What type of feedback would help this situation?
Keywords:
Coaching, Conflict, Difficult conversations, Interpersonal communications, Interpersonal relations, Leadership, Managing professionals, Organizational behavior, Michael Lester at Lachlan Consulting
Case
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